Refund and Exchange Policy
At Agape Key Natural, LLC, we are committed to providing our customers with high-quality products and exceptional service. Please review our refund and exchange policy outlined below:
- Refunds, Returns, Exchanges, and Cancellations: We do not accept refunds, returns, exchanges, or cancellations at this time. All sales are considered final once the order is placed.
- Reporting Order Issues: We understand that sometimes issues may arise with your order. If you encounter any problems, please notify us within 2 business days following the delivery date. You can contact us at firstname.lastname@example.org with details about the issue. We are here to assist you and address any concerns you may have.
- Incorrect or Incomplete Shipping Address: Agape Key Natural, LLC cannot be held responsible for packages that are delivered to the wrong address due to incorrect or incomplete shipping information provided by the customer. Should a package be returned to us due to this reason and the customer wishes to have it re-shipped, the customer will be responsible for the associated re-shipping fee.
- Undeliverable or Unclaimed Packages: In the event that a customer's package cannot be delivered, remains unclaimed, or is refused, and the unclaimed package is returned to Agape Key Natural, LLC, the customer will have a grace period of 7 business days from the receiving date to claim the package and arrange for re-shipping, covering the necessary fees.
- Cancellations and Fraudulent Orders: We do not provide cancellation options for orders once they are placed. In the case of fraudulent orders, such orders will be promptly canceled, and the customer will receive a refund. An email will be sent to the customer detailing the cancellation and refund.
We appreciate your understanding of our policies and your support of Agape Key Natural, LLC. If you have any further inquiries or require assistance, please don't hesitate to reach out to our customer service team at email@example.com. We are here to ensure your satisfaction and provide you with a positive shopping experience!