Shipping Policy

Shipping Policy

At Agape Key, every order is prepared with care to ensure your products arrive safely and in excellent condition.

 

Processing Time

Orders are processed within 1–3 business days after payment is received. You will receive a tracking notification once your order has shipped. Please note that processing time does not include weekends or holidays.

During periods of high demand or special order requests, processing time may take longer. We appreciate your patience as we work to fulfill every order with precision and quality.

Shipping Carrier

All orders are shipped through USPS or UPS, depending on your location and package weight.

Transit Time

Transit times vary based on your location and chosen shipping method. Most orders arrive within 2–5 business days after shipment. Delivery times are estimates and may be affected by carrier delays, weather conditions, or holidays.

Order Issues

If you experience any issues with your order, please contact us within 2 business days of delivery at customerservice.agapekey@outlook.com. We’ll be happy to assist you.

Lost, Damaged, or Stolen Packages

Once your package has shipped, it becomes the responsibility of the carrier. Agape Key is not liable for delays, damage, or loss that occurs during transit.

To protect your order, Route shipping insurance is available at checkout. Route allows you to file a claim and receive a replacement quickly. Without Route protection, all claims must be handled directly with USPS or UPS.

Undeliverable or Returned Packages

If a package is undeliverable, unclaimed, or refused, the customer is responsible for reshipping costs.

Unclaimed packages that are returned to Agape Key will have three (3) business days from the date of receipt to reclaim the package and pay for reshipping.

After this period, the order will be unavailable for redelivery.

 

All Sales Are Final

 

All sales are final. Agape Key does not accept cancellations, refunds, or exchanges.

Please review our Refund & Exchange Policy for full details here.

 

Summer Shipping Notice!

No Reimbursements for Melting: Despite our precautions, Agape Key is not responsible for any melting that occurs during transit. We do not offer reimbursements for melted products.

Thank you for your understanding and support. We are committed to delivering the best quality products to you, even during the hottest months.